Shipping policy
Shipping Policy
At Lunventa, we aim to make the shipping process as simple and transparent as possible.
Shipping destinations
We currently ship to customers located in the United States.
Shipping cost
We offer FREE SHIPPING on eligible orders shipped within the United States.
Estimated delivery time
Our estimated delivery time is:
7–12 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, customs procedures, or other circumstances outside Lunventa’s reasonable control.
Order processing
Orders may require a short processing period before shipment.
Once your order has been processed and shipped, you may receive tracking information when available.
Tracking
If tracking information is available for your order, it will be provided to the email address used during checkout.
Tracking updates may take some time to appear after the order has been shipped.
Incorrect shipping information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.
Delayed orders
If your order has not arrived within the estimated delivery period, please contact us at contact@lunventa.com.
We will review the available tracking information and assist you in determining the status of your shipment.
Lost or undelivered orders
If an order appears to have been lost or is not delivered, please contact us so we can review the situation with the shipping provider.
Depending on the circumstances, an appropriate resolution may include a replacement or refund.
Multiple packages
In some cases, items within the same order may be shipped separately and may arrive at different times.
Contact
For questions regarding shipping, tracking, or your order, please contact us at: