Refund policy

Refund & Return Policy

At Lunventa, we want you to be satisfied with your purchase.

Due to the nature of our fulfillment process, we do not accept returns for change of mind or buyer’s remorse.

If your item arrives damaged, defective, incorrect, or does not arrive, please contact us at contact@lunventa.com as soon as possible after delivery.

Please include your order number and, when applicable, photos or videos showing the issue so we can review your case.

If your claim is approved, we may offer a replacement or refund depending on the circumstances.

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the product is defective, damaged, or you received the wrong item, contact us promptly at contact@lunventa.com so we can evaluate the issue and provide an appropriate solution.

Lost or undelivered orders

If your order has not arrived within the estimated delivery period, please contact us at contact@lunventa.com. We will review the tracking information and work with the shipping provider to determine the appropriate resolution.

Refunds

If a refund is approved, it will be issued to your original payment method.

Once the refund has been processed by Lunventa, your bank, card issuer, or payment provider may require additional time to reflect the funds in your account.

Cancellations

Orders may only be cancelled before they have entered processing or fulfillment.

If you wish to cancel an order, contact us as soon as possible at contact@lunventa.com. Once an order has been processed or shipped, cancellation may no longer be possible.

Consumer rights

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.

Contact: contact@lunventa.com